You have just done a search on google for your name, and look there is a competitor paying for top position for your name.  A.K.A: They are being parasites (or maybe they don’t know this is happening). Following are some tips to let you know your rights.

A competitor bidding on your company’s name as a search term is frustrating, but it is entirely acceptable by Google.

What can you do if your competitor’s Google ad appears whenever a customer does a Google search for your company’s name?

It depends on the situation. Are they paying for bids using your name as a search term for their ad, or are they paying for your name AND using your business name in their ad?  These are two very different things and clarifying which they’re doing will show you what you can do to rectify the situation.

If your competitor is not actually using your name in an ad, but is only bidding on a search term using your name, Google will do nothing. Google’s position is stated on the AdWords website. It reads, “Google will not investigate or restrict the use of trademark terms in keywords, even if a trademark complaint is received.” However, if your company’s name is trademarked, and your competitor is using it in their actual advertising, there are things you can do to rectify the situation.

 

What can you do if they are using your name in their ad?

The first thing you can do is to complete a complaint form with Google, at this link:

https://services.google.com/inquiry/aw_tmcomplaint?hl=en-GB

Google are very responsive and will deal with your issue very quickly.

Before you do that, however, make sure you have a valid case to file a complaint. You’ll want to read through the rest of this article, and then take a look at Google’s trademark policies at this link:

https://support.google.com/adwordspolicy/answer/6118

 

Paying for your Name / Keyword

Competitors are allowed to bid on your company’s name and/or brand, but they shouldn’t be using it in their ad copy, pretending to be you. The only time they can use it is when they are a reseller of your services or goods.  This is called “pawning off” (to get rid of or pass off, usually by deception) and is a parasitic thing to do. In this case, you can submit a complaint to Google (they will sort it out very quickly) or you can take legal action (not so quick, but pawning off is a serious issue, so you may want to take more decisive action).

In some cases, your competitor may not aware they are doing it. This can happen if they have “broad match” switched on in their ad campaign. For example, if your company’s name ends with a generic word, like solicitor or gardener, it simply means they are paying for anything with the word solicitor or gardener in it (like Graphedia Solicitors). They are probably just paying for everything containing the word, solicitor. They are probably not aware they are doing it, unless they check all searched words in their adwords account. Most companies don’t know all the ins and outs of AdWords. In this case, a courtesy email asking them to add your name as a negative keyphrase would stop this from happening.

On the other hand, if they are paying for your business name, and your name is quite unique, like Graphedia, for example, then, you are most likely dealing with a parasite. Your competitor is looking to take business from you. This happens to many and, yes, it has happened to us.  It doesn’t just happen to big businesses either. It happens to small business owners, as well. In an odd way, it’s kind of a compliment. It means your competitor sees you as a threat. Should you be honoured? Not really. It took hard word to get where you are!

 

When you are dealing with a parasite, there are four things you can do to halt their actions.

  1. Send a letter or make a phone call
  2. Pay for your own name on Google
  3. Pay for their name
  4. Start a war

Now, wait just a minute. There is no need to jump to number four just yet. We want to avoid starting a war right away, no need to go Al Capone on them! (Enjoy video below please note they use bad language :)) but keep reading below

 

1. Send a letter or make a phone call
This should be your first option. Either telephone them or send a letter asking if they are aware of what they are doing. This is always the best approach, but it isn’t always done. Why would you do this? They obviously know what they are doing. It’s called professional courtesy and is a good place to start.

2. Pay for your own name on Google
Unfortunately, to stop it instantly you should start bidding on your own name, because it is your name, after all, and your website references your name. You will have a higher quality score and, in turn, not have to pay as much as your competitor for the word.  We have done it ourselves, and have put some entertaining ads there.

3. Pay for their name
You can approach this tit-for-tat, but, to be honest. I really see it only causing a higher bounce rate in your analytics. If someone is looking for you they will normally jump out of a site that doesn’t have your branding on it. On the other hand, however, some marketers might recommend you should be doing this. To be honest, the logic behind this trend seems sound. After all, if someone is typing in a competitor’s business name, they are interested in what your competitor has to offer, right? That means they are probably interested in what you have to offer, as well. While we’re not necessarily advising you to sink to the pathetic depths your competitor did when purchasing your name, we’re also not telling you NOT to. That’s more an ethical issue than a marketing issue. And by “ethical,” we mean, if you don’t use their name as a search term, you can claim to be taking the moral high ground to anyone who asks–or those who don’t ask, but you just happen to tell!

4. Start a war

One serious downside to bidding on a competitor’s brand name is that you are basically starting a war. They and/or you are openly inviting your competition to bid on their and/or your brand name to start poaching some of your potential sales. While bidding on their brand name will make it more expensive for them to bid on their own name, the same thing applies the other way around. Their bidding on your brand name makes it more expensive for you to convert on your own brand. We know of one funny story where two advertisig agencies were going at it with each other for a while. It even got to the stage where one of the companies created an adult orientated site based around the other company name, so when you searched for “so and so”, you got “ooh la la”.  As funny as this sounds, it ended up messy and the two companies reverted to option one, making a phone call to each other.

If this has happened to you, hopefully this article helps. It’s a good idea to do a regular search of your business and domain names on Google every now and then. You might be surprised to see who is paying for your name.

Costs for advertising on google can be as little as 10 cent per click

Graphedia is an authorised Google partner. We’re experts at helping our clients rise to (and stay at) the top of Google search results.
We’ll be happy to help build your Google AdWord campaign. Contact us today.

Look Alive! Facebook Has Made Changes That You Should Be taking Full Advantage Of!

SURPRISE! Facebook has done it again!

In a bid to keep the platform relevant and most useful for your business and for its users, Facebook have recently made changes to reflect how its users are reacting to and engaging with posts

There are a few obvious changes in the last week or two that you may have noticed and some that you might not yet be aware of.  Never fear – that’s why we’re here – to keep you up to date with all the latest goings on in Social Media land.

Before on the left, After on the Right

Firstly Changes to the page layout

You may have also noticed that there have been a number of changes to the profile page layout of your business pages.

    • The profile picture has been moved to the left of the screen, making your cover shot bigger and more visible. Be sure to have a look at your cover shot and check that the design and layout still look right after this move. You now have more precious space to play with! Call your superlative Graphic Designer (Ahem, that would be us!) to design a cover shot for your business today!

 

    • Your Call to Action button such as the ‘Message’ or Call Us’ or ‘Watch Video’ or ‘Shop Now’ buttons are now much bigger and are located to the bottom right of the cover shot. Make sure you are happy with that Call to Action button and that it is the most useful Call To Action for your business.

 

    • Your page navigation is now located to the left of the cover shot, below the profile picture, meaning your like button is now more visible and less crowded than before! Score!

 

    • Reviews, Maps, Videos and Images are now all much more visible in a completely new column to the right hand side of your timeline. Again, have a good look at this precious real estate and be sure you are making the most of it!

(PS, if you like this article…and we know you do!..please hit the share button below. Go on, share the love!)

 

Secondly the changes to the algorithm and what they mean for your business:

Facebook have conducted their research and found that;

Facebook users are more inclined to share text only based posts written by their friends, but not so inclined to share text only posts/updates written by business pages. If we think about that, it makes sense. Consumers are savvy and know when they are being marketed to. They will, however, react to a great image, a useful video or a handy infographic, when posted by a business.

    • So what does that mean for your business?
      Well, Facebook have decided to pull back from text only posts on business pages, meaning you will get less reach and therefore less traffic from text only posts.

 

    • The Solution?
      Simple, get funky with images, videos and really useful graphics and avoid text only, self-promoting posts. Try to offer something useful and engaging to your audience when posting.Facebook, however, did go on to pinpoint that switching to a more media/link-orientedstatus update will definitely make up for the loss.

 

    • You say what now?
      Well, simply put, if you are posting a status update and you wish to add a link to your post, you should now use the sharing tool directly from the website or article that you wish to share and this will get more traction in your posts than simply embedding a link/pasting a link into your post!

 

    • What does this mean for your business?
      It means get busy asking people to share your blog articles, your content and your videos directly from your website and you’ll see the benefits!

 

Well, that’s all folks – your handy social media update…just cause we love ya!

 

Don’t forget to share the love and post this article to your Facebook page using the Facebook share button directly below this article